Terms & Conditions

Furniture Delivery

  1. If you are located within our free delivery areas, and the item is in stock, we aim to have your items delivered within one or two days, sometimes the same day. Some items are ordered direct from the supplier and may take longer.

  2. Delivery outside our normal areas may be subject to a surcharge.

  3. Once a delivery has been booked, it is your responsibility to ensure that you are available, or have made the necessary arrangements to accept the product on the stated delivery date. If you are unable to accept the delivery on the first attempt, a delivery charge may be levied. Please note that our insurance policy only covers us for delivery to your door, and does not extend to moving furniture up steps or inside the property. We cannot be held responsible for any damage caused if the delivery men help inside the house this includes any setup made inside the house. By making a purchase you are agreeing to these terms.

  4. Whilst we make every effort to dispatch the products on time, we do not accept any liability for any failure to deliver on the stated date or at the stated time.

  5. You will become the owner of the goods at the time of delivery, provided that we have received payment in full for the goods.

 

Returns, Damages, Defective Items, Refunds and Cancellations

 

  1. Returns

  2. We accept returns providing that we are informed by e-mail within 7 days of the item being delivered. The only exception to this rule is we are unable to accept the return of bespoke or special orders.

  3. Because we are confident in the quality of our pieces and the representation of our products in the advertisements, the carriage costs relating to the return will be at your expense unless extenuating circumstances are agreed by us.

  4. All return items must resalable in 'as new' condition or in the condition they left the store.

  5. In the event of order cancellation - If you have not received the goods at the time of cancellation of the contract, and we have not processed the goods for delivery, we will credit your account for the goods in question including the delivery and in any event within 30 days of the cancellation being accepted by us.

  6. Damages

  7. All damage claims must be supported by evidence in the form of digital photographs which you should email to us.

  8. We are unable to accept the return of damaged items if the item was not delivered by us.

  9. Defective Items

  10. In the highly unlikely event that an item is defective, you must inform us by Email within 30 days.

    Claims for defective items must be supported by evidence in the form of digital photographs which you should email to us

    we will inspect the item to verify that the item is defective and if it is, your account will be credited for the full value of that item, including any carriage. If the item is deemed not to be defective, a full explanation will be provided by us and we have the final say on whether an item is defective or not.

  11. Taking into account the varying individual conditions to which the furniture could be subject once delivered, under no circumstances will we replace or refund items once 30 days has elapsed since delivery.

  12. Refunds

  13. Where an item has been returned using our 7 day return policy, a refund will be issued via a credit note. Delivery and collection charges incurred do not get credited. 

  14. We reserve their right to decide whether a damaged or defective item is replaced or refunded.

  15. Cancellations

  16. All orders must be cancelled in writing via email. Orders can only be cancelled prior to despatch. Once the item has left the building the full delivery and return costs will be incurred.